The ultimate guide to product operations | Melissa Perri and Denise Tilles

Melissa Perri is the CEO of Produx Labs, a product management training organization; author of the seminal PM book The Build Trap; and a former Harvard Business School professor of product management. Denise Tilles is the CPO at Grocket, Melissa’s colleague at Produx Labs, and a seasoned product leader with over a decade of experience. Together they authored the new book Product Operations: How successful companies build better products at scale. In today’s episode, they share insights, strategies, and real-world experiences to master all things product ops. We discuss:• What exactly product operations is• The three pillars of the product ops role• The biggest benefits of adding product ops to your organization• Which tasks product managers should offload to product ops and which they need to own• How to help PMs embrace the value of product ops• Examples of companies that have implemented product ops well• Who and how to hire for this role—This entire episode is brought to you by Jira Product Discovery—Atlassian’s new prioritization and roadmapping tool built for product teams—Find the full transcript at: https://www.lennyspodcast.com/the-ultimate-guide-to-product-operations-melissa-perri-and-denise-tilles/#transcript—Where to find Melissa Perri:• X: https://twitter.com/lissijean• LinkedIn: https://www.linkedin.com/in/melissajeanperri/• Website: https://produxlabs.com/—Where to find Denise Tilles:• X: https://twitter.com/dtilles• LinkedIn: https://www.linkedin.com/in/denisetilles/• Website: https://www.denisetilles.com—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) About our guests, Melissa Perri and Denise Tilles(03:46) How common is the product operations role?(07:41) The benefits of having a product ops person in your organization(09:16) How to help PMs embrace the value of product ops(11:44) The three pillars of the produ